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Permanent |
Lagos |
Posted 3 years ago |
JOB TITLE: Field Support Engineer
JOB LOCATION: Lagos
Job Type: Permanent
Department: Technical
Responsibilities
- Track and repair signal outages on Gpon including signal leakages on the network in coordination with Engineering, Maintenance and NOC teams
- Ensure sites are attended to within SLA.
- Update dispatch with accurate information pertaining sites and customer feedback
- Ensure quality is attained with reference to industry standards.
- Handle CPES and ensure they are well packaged with all accessories intact in cases of recovery
- Maintain integrity including management of customer premise, company Image and phone etiquette.
- Share feedback on issues pertaining to the network and customer experience.
- Share relevant information with relevant teams including addresses, gaps and network issues
- Respond to customer inquiries about products, work operations, etc. during field contacts.
- Produce and maintain all records related to the assigned tasks
- Perform preventive maintenance tasks on customer premises, including among others Coaxial and Optical Fiber cables, disconnection of idle drops, report sagging cables and damaged network devices including Lockboxes/passive and active devices.
- Ensure work tools are well maintained including laptops, Compression tools, motor bikes etc
Qualifications, Skills & Competencies
- First Degree in a relevant field of study.
- Minimum of 5 years’ experience in the design and construction of Fiber Optic Networks, including 2 years of experience at various levels of project management .
A comparable amount of training, education and experience may be substituted in lieu of some of the minimum qualification - Good knowledge of GPON protocol (ITU-T G.98x standards) and/or a strong experience of GPON equipment configuration (OLT & ONT) is mandatory
- Considerable knowledge of design and construction practice on GPON fiber optic networks
- Good knowledge of equipment and technologies like:
- Ethernet access networks (VLAN bridging, cross-connect)
- Ethernet QoS (policing, shaping, IEEE 802.1p, 802.1q, 802.1ad)
- Measurement equipment’s (protocol emulators, traffic generators, protocol analyzers)
- Ability to operate an OTDR to troubleshoot and test fiber optic cable.
- Ability to troubleshoot large GPON network with minimal supervision.
- Thorough and complete knowledge of rules, regulations, policies and procedures applicable to electric and communication industry, and the ability to apply them in day-to-day engineering situations
- Considerable knowledge of local and state permitting agencies codes and regulations
- Considerable knowledge of other office software, such as Microsoft Word, Excel and Access.
- Ability to write technical specifications
- Extensive knowledge of creation of fiber optic paths and calculation of loss budgets.
- Considerable ability to establish effective working relationships with internal and external customers.
- Ability to plan the work of technical personnel engaged in surveying.
Demands of the Job
- Possibilities of working at odd hours should be expected.
Apply Now
Note: Any application received after this will be automatically rejected.
Deadline: March 7, 2022
Job Features
Job Category | Engineering / Technical |