View Jobs at Outcess |
Full Time |
Lagos |
Posted 3 years ago |
JOB TITLE: Customer Service Representative
JOB LOCATION: Lagos
Employment Type: Full-time
Responsibilities
- Ensuring that customers are satisfied with products or services
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Keep records of customer interactions, process customer accounts and file documents
- Troubleshooting common issues with a product or service.
Requirements
- OND / HND / Bachelor’s Degree in Mass Communication or other related fields.
- Not more than 34 years of age
- Relevant experience in Customer Service is an advantage.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
Salary
- N45,000 – N50,000 monthly.
Apply Now
Deadline: April 27, 2022
Job Features
Job Category | Customer Care |