View Jobs at Trusted Edge Consult |
Full Time |
Lagos |
Posted 3 years ago |
JOB TITLE: Customer Service Representative
JOB LOCATION: Gbagada Phase 2, Lagos
Employment Type: Full-time
JOB DETAILS
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualifications
- High School Diploma, General Education Degree or equivalent.
- 0 – 2 years of work experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
APPLY NOW
Deadline: March 18, 2022
Job Features
Job Category | Customer Care |