View Jobs at 3Line Card Management |
Full Time |
Lagos |
Posted 3 years ago |
JOB TITLE: Customer Service Representative
JOB LOCATION: Lagos
Employment Type: Full Time
Department: Customer Service Delivery
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Requirements
- HND / B.Sc Degree
- At least 2 years relevant experience (in a Fintech or any Financial sector is an added advantage)
- Customer – centric
- Displays respectful and courteous manners.
- Able to adapt to shift changes and rostered shift patterns.
- Able to use the Microsoft Excel suite.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Customer Care |