View Jobs at Outcess Solutions |
Full Time |
Lagos |
Posted 2 years ago |
JOB TITLE: Data Analyst – NYSC Intern
JOB LOCATION: Opebi, Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Prepare daily reports, both internal and external
- Prepare Contact Centre performance reports by collecting, analyzing and summarizing data and trends while sharing data with Call Centre Operations.
- Generation of real-time and historical reports to monitor various parameters so as to ascertain service level achievement and monitor company growth, daily, weekly, monthly and quarterly business review reporting and presentations.
- Performance, Project, training/learning, leave and Team management.
- Develop and manage employee database.
- Perform other special projects as may be assigned by the Head of MIS.
Requirements
- OND / HND / Bachelor’s Degree in Computer Science / Data Analysis or other related fields.
- Not more than 34 years of age
- 1 – 3 years of work experience
- Relevant experience in Customer Service is an advantage.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: May 31, 2022
Job Features
Job Category | Data Analysis |