View Jobs at Outcess Solutions |
Full Time |
Lagos |
Posted 2 years ago |
JOB TITLE: Customer Service Representative (Inbound & Outbound Call Centre Agent)
JOB LOCATION: Opebi Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Answers phone and responds to customer requests.
- Upsell/Sell product and services, place custom orders in computer system.
- Provide customers with product and service information.
- Transfer customer calls to appropriate staff (as and when asked for)
- Identity, research, and resolve customer issues using computer systems and applications
- Follow up on customer inquiries, if not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
Requirements
- HND / Bachelor’s Degree in Mass Communication or other related fields.
- Candidate must have completed NYSC
- Candidate must be within the age bracket 23 – 30years
- Relevant experience (6months – 1year) in Customer Service is an advantage.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
Language Skills:
- Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba.
Apply Now
Deadline: July 23, 2022
Job Features
Job Category | Customer Care |