View Jobs at DHL Global Forwarding |
Full Time |
Lagos |
Posted 2 years ago |
JOB TITLE: Network Control Manager
JOB LOCATION: Lagos, Nigeria
Department: Express
Job type: Full-time
Travel required: less 25%
Employment type: Permanent – Mixed Shift
Category: Freight Transportations & Aviation and Operations
JOB DETAILS:
- Empowered to manage the DHL Aviation SSA network on a day to day basis. Enact contingency plans and manage compliance to NCG Standards and systems.
Key Responsibilities
- Real time management of the SSA dedicated air network. Identify potential service incidents and initiate corrective actions to minimize service impact (Network Operational Center – NOC).
- Schedule and capacity management of the SSA dedicated network. Mid and short-term allocation planning, forecasting, ULD planning and balancing together with the relevant global, regional, local & functional stakeholders incl. partner airlines.
- Ensure that all stakeholders are updated in regards to service incidents, crisis events and relevant information across all functions.
- Main contact point for other DHL Express Regional & Global Network Control departments. Maintain and implement global NCG standard operating process and procedures.
Regional Hubs and Gateways:
- Act as a first point of escalation for Network Control issues making decisions to ensure the highest level of on-time performance is achieved.
- Develop and provide necessary monitoring, analysis and support for the escalation and resolution of trends.
- Monitor regional network performance including OTP and capacity to resolve issues as they arise, ensuring compliance to pre-defined contingency plans.
Aviation Commercial:
- Provide and manage agreed capacity splits between airline / DHL Express / ACS and others providing DHL Express the opportunity for growth. When required actively engage ACS to fill any capacity gaps.
NCG Global:
- Comply with Global NCG process and tools and act as first contact point to Global and other Regional NCG’s.
NCG Performance:
- Lead the process and system compliance of the Regional NCG’s.
- Develop Corrective Action and Contingency plans in conjunction with Regional NCG’s and Aviation Managers.
Capacity Control:
- Respond to issues arising from demand changes in the network to ensure movement of shipments without service impact at the lowest possible cost.
ULD Control:
- Monitor Regional Compliance to updating ULD inventory systems to ensure sufficient inventory is available.
- Ensure compliance of Regional NCG’s to ULD Balancing strategies.
Crisis Management:
- Activate the Regional Crisis Management Team (RCMT) when deemed necessary by monitoring regional events that impact on DHL.
Regional and Global Aviation:
- Assist regional Aviation Managers in the co-ordination, agreement and activation of flight contingencies.
Head of Security Global:
- Activation of the Regional Crisis Centre by monitoring regional events that impact DHL’s people, assets or shipments.
- Ensure clear and concise network communication in these events.
Minimum Requirements
- University Degree or equivalent industry experience.
- Minimum of six years in middle (regional or country) management, including senior experience in operations.
- Good management, influencing & communication skills.
- Strong operational and network knowledge.
- Strong planning and decision making competencies.
- Well-developed planning and organisation skills.
- Effective communication skills in English.
- Entrepreneurial spirit.
- Project management and planning skills.
- High level of cross-cultural competency and interpersonal understanding.
- Analytical thinking and problem solving skills highly developed.
- Advanced Software Skills.
We Offer
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Computer & Network Security |