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Full Time Permanent |
Lagos |
Posted 2 years ago |
JOB TITLE: Housekeeping Manager
JOB LOCATION: Ibis Lagos Ikeja 23 Toyin Street Ikeja, Lagos
Schedule: Full-time
Job Type: Permanent
Job: Housekeeping/Laundry
Job Level: Management
JOB DETAILS:
- We invite creative, proficient and suitable qualified individuals to submit applications for the above-mentioned position, to show leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.
- The individual we have in mind must have the following Qualifications, Experience, Exposure and especially Managerial Capabilities: –
Duties and Responsibilities
- Respects guests’ privacy while working
- Takes guests’ behaviour patterns into consideration, whether the stay is of standard length or long-term
- Handles any guest complaints that have not already been settled by team member
- Guarantees a high standard of cleanliness in hotel rooms at all times, the provision of room services (welcome gifts etc.) and security in the premises
- Supervises hotel room maintenance with the Technical Department
- Ensures the high standard of any services provided by a third-party
- Helps employees improve their skills to the highest degree possible and provides support for career development
- Maintains the team’s involvement and motivation by taking individuals’ needs into account
- Prepares the work schedule for the team in compliance with labour legislation
- Ensures the appropriate behaviour and impeccable presentation of staff under his/her responsibility
- Informs and listens to, consults and involves the team in the life of the hotel and network, allocating responsibility as appropriate
- Ensures a high standard of room services for guests (welcome gifts etc.)
- If asked, informs guests about the services on offer at the hotel
- Guarantees quality of service and the fulfilment of the brand’s quality promise
- Manages the departments spend on cleaning products and welcome gifts
- Helps optimise energy costs
- Organises the department for optimum efficiency, ensuring headcount matches the workload
- Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts etc.) and implements action plans as necessary.
- Respects and ensures respect of standards regarding hygiene, cleanliness and the safety of guests’ property
- Applies and ensures application of the hotel’s safety regulations
- Respects the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc.)
Skills / Qualifications Required
- HND / Bachelor’s Degree in Hotel / Hospitality Management
- Certification/ Training programs in Housekeeping Management
- 3-5 years working experience as a housekeeping supervisor or manager in any hotel
- Excellent communication skills
- Fast- problem solving techniques and skills
- Attention to detail and hygiene
- Physical staying power
- Ability to organize and direct other staff
- Good understanding of hotel operations
- Guest oriented and service minded
- Proficiency in the use of the computer.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: August 12, 2022
Job Features
Job Category | Hospitality / Food Services |