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Full Time |
Lagos |
Posted 2 years ago |
JOB TITLE: Customer Support Specialist
JOB LOCATION: Lekki, Lagos
Employment Type: Full-time
JOB DETAILS:
- We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills and operates with a customer-first mentality.
- In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users.
- This team operates 12 hours/6 day per week.
- Customer Support Specialists work a 6-day workweek schedule that may include nontraditional hours such as evenings, weekends, and holidays.
Responsibilities
What You’ll Be Doing:
- Provide phone, email, and text-based support to PackaGo customers, partners, users, and other community members
- Address all customer concerns politely, using active listening skills to understand and confirm the information
- Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
- Proactively monitor in-progress deliveries and take corrective action when necessary
- Manage non-standard delivery situations with professionalism, empathy, and urgency
- Effectively use Zendesk and other internal tools to accurate log interactions and solve issues
- Collaborate with team members from various PackaGo departments to ensure the seamless delivery experience
Requirements
What You Bring:
- Interested candidates should possess a B.Sc Degree with at least 1 year of work experience.
- A combination of sales, or customer service experience, optimally with a technology or logistics company
- Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
- Able to quickly and efficiently problem solve and troubleshoot
- Comfortable with a fast-paced environment and changing requirements
- Proactive and able to comfortably navigate through uncertainty and ambiguity
- Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
- Prior CRM experience.
HOW TO APPLY
Interested and qualified candidates should send their up-to-date CV / Resume to: [email protected] using the Job Title as the subject of the mail.
Deadline: August 2, 2022
Job Features
Job Category | Customer Care |