View Jobs at Interswitch Group |
Permanent |
Lagos |
Posted 2 years ago |
JOB TITLE: Service Operations Executive
JOB LOCATION: Lagos
Job type: Permanent
Department: Group Core Operations
JOB DETAILS:
- To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network
Responsibilities
- Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services:
Functional Responsibilities:
Settlement Computation and Collation:
- Switched transactions settlement
- Processed transactions billing
- Services/Network billing
- Settlement Adjustment
- Settlement Representment
- Exception Identification, Investigation and resolution/escalation
- Ensure disputes to be settled daily are settled accordingly
Dispute Operations:
- Arbitration
- Arbitration Billing
- Pre-arbitration
- Chargeback processing
- Representment Refund Processing
- File processing
- Card Scheme clearing file processing (Mastercard, Visa, Discover, Amex, JCB etc)
- Card file processing
- Routine and Ad hoc Report Delivery
- Daily Settlement Reports (Details and Summaries)
- Daily Card Management Reports (Card balance, statement, Activity reports)
- Periodic Analytical reports ie, Weekly, Monthly or Quarterly (QOC, QMR (Quarterly Mastercard Reports), etc)
- Ensure delivery of Daily Dispute Reports (Details)
- Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency
Specialized Services:
- Airtime Stock Balance monitoring and reporting
- Airtime Stock procurement and top up confirmation Service Desk
- Issue Resolution
- Request Fulfilment Administration
- Self-Management
- Productivity Management
- Performance management
- Knowledge Acquisition and utilization
Requirements
Academic Qualification(s):
- B Eng / B.Sc Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage Experience
(Number of relevant years):
- 0 – 2 years
Deadline: July 29, 2022
Job Features
Job Category | Executive / Management |