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Permanent |
Lagos |
Posted 2 years ago |
JOB TITLE: NOC Support Engineer (French Speaking)
JOB LOCATION: Lagos
Department: Technical
Job Type: Permanent
Responsibilities
- The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting / fault isolation, resolve where necessary and escalate to other levels for support in line with MainOne’s internal processes.
Other job responsibilities will include:
- Maintain and ensure full compliance with all Main One’s NOC processes and procedures
- Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
- Monitor MainOne’s network providing specific update, status and performance of all network components, capacity services etc.
- Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
- Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
- Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.
Qualifications, Skills & Competencies
- B.Sc / HND in Electrical / Electronic Engineering or related discipline.
- 2 – 3 years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
Skill & Competencies:
- Ability to write and speak fluently in French is compulsory
- Skilled in Ubiquiti or Ceragon radio
- Strong analytical and problem solving skills
- Strong Knowledge of DWDM/OTN technology
- Excellent written and oral communications skills
- Skilled in deploying Huawei OSN series equipment
- Strong knowledge of PtP/PtMP Microwave technologies
- Skilled in deploying knowledge of IP devices will be a plus
- Knowledge of basic TCP/IP configurations and troubleshooting
- Strong Knowledge of Synchronous Digital Hierarchy technology
- Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools / instruments.
Demands of the Job
- Could be required to travel to support other MainOne Operations outside the country.
- The role is a shift based, the selected candidate will be required on work on weekends and public holidays depending on the allocated shift slot.
Application Closing Date
Not Specified.
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Job Features
Job Category | Engineering / Technical |