View Jobs at Interswitch Group |
Permanent |
Lagos |
Posted 2 years ago |
JOB TITLE: EFT Engineer
JOB LOCATION: Lagos
Job Type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
JOB DETAILS:
- To provide technical support to internal and external clients.
Responsibilities
Technical Support (Internal And External):
- Respond to technical inquiries from customers
- Redirect customers to relevant internal units per request
- Liaise with shared technology teams on behalf of customers on incidents reported
- Report customer engagements to service desk for appropriate logging
- Assist with first level incident resolution
- Perform second level incident resolution for reported incidents
- Escalate to and follow up on third level incidents with the relevant manufacturer or vendors
- Provide regular status and progress updates to customers on open support incidents
- Report problems to line managers, product managers and software development cluster
- Document and/or communicate incident resolution details to customer and product/service management teams
- Update issues status and details on the incident management application (CRM)
- Update lessons learnt logs for relevant product and/or service
- Perform regular systems audit and maintenance activities across supported platforms
Other Tasks:
- Conduct knowledge sharing and training sessions with team members
- Ensure maintenance of licenses on supported production systems.
Requirements
- Academic Qualification: B.Eng / B.Sc in Electrical / Electronics, Computer Science or Information Technology inclined degree
Professional Qualification:
- ACI Products – User & Specialized Training
- Microsoft SQL MCTS – Database administration
- Partners product certifications – Thales HSM, Double Take, ScoreBridge, Stratus, VMWare
- Java Fundamentals
- Experience (Number of relevant years): 0-1
Physical Exertion:
- Conveyance of Hardware equipment to customer location
- Conveyance of laptop to customer location
Work Exposure:
- Cold Server Room
- Overnight implementations at customer site
Work Cycle:
- Normal working hours
- Adhoc but occasional issue resolution at non-regular hours
- Travel Requirement: Occasional.
Apply Now
Deadline: August 5, 2022
Job Features
Job Category | Engineering / Technical |