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Permanent |
Lagos |
Posted 2 years ago |
JOB TITLE: EFT Support Engineer
JOB LOCATION: Lagos
Job type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
Responsibilities
- Responsible for providing second-level support to financial institutions using Interswitch solutions running from within their site.
- Works independently to collate and analyse data using pre-determined tools, methods and formats.
- Supports and enables others to use and benefit from existing data management Systems.
- Explores issues and/or needs to establish potential causes, related issues and barriers.
- Provides advice on designing new processes and systems to achieve professional standards and desired outcomes.
- Analyses specified problems and issues to find the best technical and/or professional solutions.
- Helps senior colleagues manage internal client and customer relationships by using sales/client systems and protocols.
- Contribute to the preparation of various data and analytics reports.
- Ensure customer requests and complaints are resolved within SLA
- Ensure report of activities are shared and discussed with acquirers within stipulated timeframes.
Requirements
- University First Degree.
- At least 3 years work experience.
- Reporting skills.
- Data Collection and analysis skills.
- Data Management Skills.
- Ability to use Postilion suite; Thales solutions.
Apply Now
Deadline: August 31, 2022
Job Features
Job Category | Engineering / Technical |