View Jobs at Avario Digitals |
Full Time |
Lagos |
Posted 2 years ago |
JOB TITLE: Customer Service Representative
JOB LOCATION: Ikeja, Lagos
Employment Type: Full-time
JOB DETAILS:
- We are currently seeking the services of a client service personnel that will oversee rendering general administrative support to clients and ensuring the delivery of outstanding customer service.
Job Responsibilities
- Organize and maintain personnel records
- Update internal databases
- Prepare HR documents, like employment contracts and new hire guides
- Revise company policies
- Liaise with external partners, like insurance vendors, and ensure legal compliance
- Create regular reports and presentations on HR metrics (e.g., turnover rates)
- Answer employees’ queries about HR-related issues
- Assist payroll department by providing relevant employee information
- Arrange travel accommodations and process expense forms
- Participate in HR projects (e.g., help organize a job fair event).
- Greet guests and provide them with superb customer service.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
- Answer all client questions and incoming calls.
- Redirect phone calls to the appropriate department and take down messages.
- Accept all letters and packages and distribute them to their appropriate departments.
- Monitor, organize, and forward emails.
- Book meetings for the MD or as advised
- Track and order office equipment and supplies.
- Maintain records and files.
- Oversee the office budget.
- Supervise office ambiance and hygiene
Requirements
- HND / B.Sc in a relevant field
- 1-3 years of work experience
- Proven work experience as a Customer Service Representative, Administrative Assistant, or relevant role
- Computer literacy (MS Office applications, in particular)
- Excellent organizational skills, with an ability to prioritize important projects
- Strong phone, email, and in-person communication skills
- Good understanding of office administration and basic bookkeeping practices.
- Superb written and verbal communication skills.
- Excellent organizational and multi-tasking abilities.
- Strong knowledge of MS Office programs.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: September 21, 2022
Job Features
Job Category | Customer Care |