View Jobs at Seedstars |
Full Time |
Lagos |
Posted 2 years ago |
JOB TITLE: Customer Support Lead
JOB LOCATION: Ilupeju, Lagos
Employment type: Full Time
Level: Senior Manager/Supervisor
JOB DETAILS:
- We are seeking to hire a ‘hands-on’ Customer Support Lead to join its team based in Lagos, Nigeria.
- Your main duties include coordinating the Customer Support team, developing measures to maintain excellent customer service, being responsible for the smooth running of the department, and ensuring that there is an increase in customer satisfaction.
- Ideal candidates will be extremely flexible with scheduling, working weekends and occasionally on holidays.
Responsibilities
- Plan and coordinate the activities of the customer support unit
- Create better modes of operations to make customer support easier for both team members and customers
- Provide feedback on customer activities for policy changes
- Ensuring the CRM tool is used to record interactions with clients
- Manage partnerships with the collections team by implementing new processes and by setting and monitoring KPIs
- Working knowledge of customer support software, databases, and tools
- Recruit, mentor, and develop customer support agents and nurture an environment where they can excel through encouragement and empowerment
Your Profile
- Proactive, with an innate drive to explore different options for reaching results, autonomously
- 3+ years experience providing customer service support
- High attention to detail
- Solid management skills: the ability to lead and partner with cross-functional teams (Operations, Credit Collections, UX/UI, etc.) to help draft and review critical communications as needed
- Excellent communication skills to interact effectively with clients
- Extremely analytical with expert Excel skills, SQL knowledge is a plus
- Good interpersonal skills to create a cordial relationship with team members
Benefits and Perks
- Coaching opportunities and learning Financial Technology from the Best
- Join a young, passionate, hungry, and growing team of entrepreneurs and facilitators
- Regular get-togethers like team events, etc.
- Flexible working hours and offsite work arrangements
- Pension, life, and health insurance schemes
- A high degree of autonomy, flat hierarchy, open communication, and a get shit done attitude.
Application Closing Date
Not Specified.
Apply Now
Note: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Features
Job Category | Customer Care |