View Jobs at Interswitch Group |
Permanent |
Lagos |
Posted 2 years ago |
JOB TITLE: Head, Application Implementation
JOB LOCATION: Lagos
Job Type: Permanent
Department: Group Core Operations
JOB DETAILS:
- To ensure the delivery of standard business operations services ie Application integration support and configuration, Project Implementation and change fulfillment while onboarding new and retaining existing customers.
Responsibilities
- Implementation / Configuration Management.
- Set up/ Configure transaction processing, settlement, Dispute and Reconciliation applications/servers as deployed by the technology team.
- Perform user acceptance tests (UAT) for 3rd party integrations.
- Provide support to merchants and 3rd party integrators (eg CWIPs) integrating to our products.
- Maintain high customer satisfaction levels with the projects handled.
- Onboard customers on product/applications for transaction processing, settlement, Dispute and Reconciliation on Interswitch’s platforms and applications.
- Team Management.
- Ensure Implementation of Projects within SLA and to the expected level of quality.
- Design and develop test strategies to test new and existing APIs and services
- Design and develop sample codes, code snippets, and libraries to aid developer integration to Interswitch payment products
- Document Implementation guides and operational manuals for implemented solutions.
- Facilitates project-related training sessions/workshops for internal/external clients
- Ideate and deploy improvements to functional processes to improve staff efficiency and effectiveness.
Requirements
Qualifications:
- B.Sc or B.Eng in Computer Science / Business Information Technology however relevant experience/certifications in EFT, Integrations, and Project management is an advantage
- Programming or SQL scripting skills added advantage
- ITIL foundation experience added advantage
- API Integration and Support
Experience:
- 6 – 7 years with 3 years in a supervisory capacity
Technical Skills:
- Understanding of SQL
- Understanding of Electronic funds transfer processing.
- Understanding of Basic Networking/File Transfer protocol.
- An understanding of Basic Linux Command.
- A basic understand the concept of Kubernetes.
- Basic knowledge of programming languages.
- Troubleshooting and Trace/Data analysis.
- Terminal (ATM/POS) Configuration and management
Behavioural Skills:
- Collaboration
- Customer focus
- Empathy
- Pro-activity
Soft Skills:
- Communication
- Interpersonal Skills
- Problem solving
- Critical Thinking
- Project Management
Apply Now
Deadline: September 16, 2022
Job Features
Job Category | branch head |