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Permanent |
Lagos |
Posted 2 years ago |
JOB TITLE: Compliance Officer
JOB LOCATION: Lagos
Department: Group Legal & Compliance
Job Type: Permanent
JOB DETAILS:
- To conduct internal audits to ensure compliance with regulatory requirements and internal policies, and develop and implement compliance policies in liaison with regulators.
- To assess and report on compliance risks, investigate incidents and take action to ensure compliance.
Responsibilities
- Regulatory and Compliance Management Identify instances of non-compliance with the Interswitch’s policies and procedures and / or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate
- Investigate standard incidents using current regulatory and compliance processes, systems and procedures, and take action to solve immediate compliance issues
- Analyse business processes and workflows to identify bottlenecks and redundant compliance tasks and execute processes enhancements to increase output efficiency
- Provide operational support to Team Lead, Compliance by performing prescribed and non-routine compliance monitoring activities, using existing programmes and protocols; suggest improvement opportunities on compliance and regulatory requirements
- Refer more complex issues to the Team Lead, Compliance
- Document Preparation, Insights and Reporting Prepare moderately complex documents using a variety of computer applications and also responsible for gathering and summarising data / information for reports and training programmes and material
- Contribute to the preparation of various data and analytics reports
- Develop weekly progress reports which include activities progress against set timelines, key risk and control indicators, and overall improvements on current processes and procedures that minimise relevant risks; submit reports to Team Lead, Compliance
- Consolidate and document Interswitch’s Compliance policies, procedures, and codes of conduct; monitor compliance against Compliance framework and provide feedback to Team Lead, Compliance
- Client and Customer Management Help Team Lead, Compliance to manage internal and / or external client and customer relationships by using relevant client systems
- Resolve standard Compliance queries from internal or external customers or suppliers by providing information on policies and procedures, and referring the more complex issues to the Team Lead, Compliance
- Attend meetings led by Team Lead, Compliance, along with relevant stakeholders, and acquire client needs on compliance processes and requirements and execute legal mitigation activities in line with communicated requirements
- Build and maintain long-term relationships with contractors, clients, consultants and compliance specialists in the Compliance ecosystem
Tasks
- This is a list of possible tasks that could form part of the job: Assisting the Team Lead, Compliance with the updating of training programmes / manuals tailored to the Business needs, to reflect the most updated regulation changes
- Carrying out research of legislation relevant to Interswitch’s business lines as well as drafting of summaries
- Assisting with the implementation of the Interswitch approved Compliance risk-based customer onboarding and monitoring process
- Identifying deficiencies in compliance measures and recommending appropriate remedial action plans to the Team Lead, Compliance
- Identifying potential areas of compliance vulnerability and risk; in collaboration with the concerned business areas and recommending action plans for resolution of problematic issues to the Team Lead, Compliance
- Carrying out the review of new regulations affecting Interswitch and work with Team Lead, Compliance in developing a Compliance plan in that regard for approval
- Monitoring the adoption of business specific Rule Book by the business teams and providing progress report to the Team Lead, Compliance
- Analysing and identifying Compliance risks, processes, controls and provide escalations to Team Lead, Compliance.
Requirements
General Education:
- University (First Degree) in Accountancy, Banking, Business or Law, or relevant professional qualification in financial services or audit
- Possessing any of the following certifications is mandatory:
- Association of Certified Anti Money Laundering Specialists (ACAMS)
- Certified Information Systems Auditor (CISA).
General Experience:
- At least 3 years Compliance experience to be able to work unsupervised
- Experience should include:
- Knowledge of government laws and regulations affecting Interswitch’s business area
- Ability to interpret laws and regulations in light of operations.
Behavioral Competencies:
- Manages Complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems; For example, quickly determines the most critical data and focuses analysis there; recognises even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods
- Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity; For example, consistently adheres to organisational policies and practices, even when they are unpopular or inconvenient; Builds trust by honoring commitments and by being open and honest at work
- Optimises Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement; For example, uses metrics and benchmarks to monitor accuracy and quality; Takes steps to make methods productive and efficient; Promptly and effectively addresses process breakdowns
- Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm; For example, takes immediate, decisive, independent action to resolve issues or problems; Persists as needed; Quickly and consistently identifies and pursues beneficial new opportunities
- Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives; For example, readily involves others to accomplish goals; stays in touch and shares information; discourages “us versus them” thinking; shows appreciation for others’ ideas and input
- Ensures Accountability – Holds self and others accountable to meet commitments; For example, holds self to high standards and consistently honours policies, procedures, and work requirements; Scrupulously ensures all work is correct
- Plans and Aligns – Plans and prioritises work to meet commitments aligned with organisational goals; For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others; Makes skillful use of resources and support to deliver efficient, high-quality work
- Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; For example, seeks out others’ perspectives and asks good questions; Shares information that people want to know; gives appropriate context and details when speaking
Technical Competencies:
- Data Collection, Analysis, Review and Reporting – Works without supervision and provides technical guidance when required on analysing data trends for use in reports to help guide decision making; Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports
- Policy, Regulation and Procedures – Works without supervision and provides technical guidance when required on interpreting and applying knowledge of laws, regulations, policies and procedures in area of expertise
- Compliance Management – Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and / or operations
- Planning and Organising – Works without supervision and provides technical guidance when required on planning, organising, prioritising and overseeing activities to efficiently meet business objectives
- Verbal and Written Communication – Uses clear and effective verbal and written communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies
- Computer Skills – Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed
- Masters Service Conversations – Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close
- Typically works without supervision and may provide technical guidance
- Confirms customer satisfaction; Confirms understanding; Delivers unwelcome or unexpected news; Documents service-interaction efforts; Gains customer confidence and cooperation; Highlights positive outcomes; Leverages open and closed questions; Manages scope creep; Provides alternatives when an item is out of stock or unavailable; Recognises conversation barriers; Shares clear and correct information; Uses appropriate tone of voice
- Navigates Customer Challenges – Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organisation
- Typically works without supervision and may provide technical guidance
- Assists multiple customers simultaneously; Defuses customer tension; Explains and addresses customer issues; Keeps promises made to the customer; Listens nondefensively to angry / upset customers; Offers appropriate goodwill gestures; Prepares for commonly encountered customer challenges
- Assessment – Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.
Apply Now
Deadline: September 16, 2022
Job Features
Job Category | officer |