View Jobs at TEAL Harmony |
Full Time |
Lagos |
Posted 2 years ago |
JOB TITLE: Operation Manager
JOB LOCATION: Victoria Island, Lagos
Employment Type: Full-time
JOB DETAILS:
- Track all leads and support the sales process till conversion.
- Ensure compliance with company policy for all departments.
- Listen to customer requirements and interact effectively to increase patronage/Client satisfaction.
- Feed future corporate policy trends back to management.
- Work with Marketing department on Lead conversion and client retention.
- Develop and maintain a strong positive customer relationship, help drive brand advocacy and provide customer support for company products and services.
- Perform regular project audits to identify and correct design discrepancies and ensure excellence in service delivery.
- Respond promptly to customer inquiries, address and resolve customers’ complaints in a professional manner.
- Allocate incoming tasks to the necessary departments and track progress till completion.
- Ensure an ongoing learning culture leading to an in-depth knowledge of company processes and services so as to professionally and confidently provide advice or recommendations and respond to all clients’ inquiries when needed
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Communicate with customers through various channels. (Emails, WhatsApp, Calls, Text etc.).
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
Education and Experience
- Bachelor’s Degree.
- 2 – 3 years of relevant experience.
- Previous experience in Project Management and Business management will be an added advantage.
Required Skills / Abilities:
- Sales skills and the ability to influence people ·
- Strong communication skills.
- Attention to details.
- Emotional Intelligence.
- Management skills with the ability to build relationships with people in the industry.
- Passionate and willingness about company products and services. ·
- Commercial acumen and ability to identify revenue opportunities.
- Proficient in Microsoft Office Suite and related software.
- The ambition to develop a great career in Operations and to have the opportunity to take ownership of their own territory and make it a success.
Salary
N100,000 – N150,000 monthly
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: September 20, 2022
Job Features
Job Category | Administration/ Office/ Operations |