View Jobs at Seedstars |
Full Time |
Lagos |
Posted 2 years ago |
JOB TITLE: Customer Support Officer
JOB LOCATION: Ilupeju, Lagos
Employment Type: Full Time
Level: Entry Level
JOB DETAILS:
- The Customer Support Specialist will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- The best CSRs are genuinely excited to help customers.
- They’re patient, empathetic, and passionately communicative.
- They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
- Problem-solving also comes naturally to customer care specialists.
- They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints.
Key Responsibilities
- Answering questions about product details, the company, and issues with accounts for the customers.
- Assisting customers with technical issues experienced on the app or website and escalating any issue(s) to the appropriate unit.
- Receiving Inbound calls and resolving queries via emails, CRM, and all available platforms / channels.
- Making Outbound follow-up calls to sales leads and persuading potential customers to complete and submit their application
Your Profile
- 0 – 1 year of working experience in a similar role.
- Proven track record of personal, academic, or professional achievements.
- Ability to adapt to new challenges in a dynamic and fast-paced environment. while multitasking is of utmost importance.
- Ability to prioritize deliverables and meet demanding deadlines.
- Fluency in English.
Benefits and Perks
- Coaching opportunities and learning Financial Technology from the best
- Join a young, passionate, hungry, and growing team of entrepreneurs & facilitators
- Regular get-togethers like team events, etc.
- Flexible working hours and offsite work arrangements
- Pension, life, and health insurance schemes
- High degree of autonomy, flat hierarchy, open communication and get shit done attitude
Application Closing Date
Not Specified.
Job Features
Job Category | Customer Care |