View Jobs at MainOne Cable Nigeria |
Permanent |
Lagos |
Posted 2 years ago |
JOB TITLE: Head, Field Support and Operations
JOB LOCATION: Lagos
Department: Technical
Job Type: Permanent
Responsibilities
- Prepare vendor SLA and availability reports
- Respond to GNOC faults escalations
- Interface with GNOC on resolutions of Customer services concerns
- Manage and track and resolve customers escalated issues
- Ensure that outages are resolved within the committed SLA.
- Update dispatch with accurate information pertaining sites and customer feedback
- Ensure quality is attained with reference to industry standards.
- Handle CPES and ensure they are well packaged with all accessories intact in cases of recovery
- Maintain integrity including management of customer premise, company Image and phone etiquette.
- Share feedback on issues pertaining to the network and customer experience.
- Share relevant information with relevant teams including addresses, gaps and network issues
- Respond to customer inquiries about products, work operations, etc. during field contacts.
- Produce and maintain all records related to the assigned tasks
- Ensure there is preventive maintenance tasks on customer premises, including among others Coaxial and Optical Fiber cables, disconnection of idle drops, report sagging cables and damaged network devices.
- Ensure work tools are well maintained including laptops, Compression tools, motor bikes etc
- Ensure prompt and proactive escalations and follow up of diminishing spares in our inventory.
Qualifications, Skills & Competencies
- First Degree in a relevant field of study.
- Minimum of 7 years’ experience in the designs, installations and maintenance of Microwave radios and fiber optic networks plus minimum of 2 years project management experience.
- A comparable amount of training, education and experience may be substituted in lieu of some of the minimum qualification
- Good knowledge of GPON protocol (ITU-T G.98x standards) and/or a strong experience of GPON equipment configuration (OLT & ONT) is mandatory
- Considerable knowledge of design and construction practice on GPON fiber optic networks
- Good knowledge of equipment and technologies like
- Ethernet access networks (VLAN bridging, cross-connect)
- Ethernet QoS (policing, shaping, IEEE 802.1p, 802.1q, 802.1ad)
- Measurement equipment’s (protocol emulators, traffic generators, protocol analysers)
- Ability to operate an OTDR to troubleshoot and test fiber optic cable.
- Ability to troubleshoot large GPON and Wireless network.
- Thorough and complete knowledge of rules, regulations, policies and procedures applicable to electric and communication industry, and the ability to apply them in day-to-day engineering situations
- Considerable knowledge of local and state permitting agencies codes and regulations
- Considerable knowledge of other office software, such as Microsoft Word, Excel and Access.
- Considerable knowledge of monitoring and management platforms
- Ability to write technical specifications
- Extensive knowledge of creation of fiber optic and Microwave paths and calculation of link budgets.
- Considerable ability to establish effective working relationships with internal and external customers.
- Ability to plan the work of technical personnel engaged in surveying.
Demands of the Job:
- Expect odd hour escalations
- Working under pressure with results
- Intense Supervision of Vendors field activities.
Application Closing Date
Not Specified.
Job Features
Job Category | Administration/ Office/ Operations |