View Jobs at MainOne Cable Nigeria |
Permanent |
Lagos |
Posted 2 years ago |
Job Title: Data Center Operations Support Manager
Location: Ajah, Lagos
Department: DC & Capital Projects
Job Type: Permanent
Responsibilities
- Performance management and capacity planning
- Development of operational processes for smooth running of the Facilities and to the satisfaction of customers
- Ensuring continuous improvement of operations processes and procedures, such that they are highly effective and reflect industry best practice
- Coordinate Change Management policies regarding datacenter resources
- Assist in implementing service methodologies including but not limited to, incident management, problem management, change management, capacity management, etc.
- Coordinate preventive and corrective maintenance contracts for the critical infrastructure.
- Coordinate the supporting operations and management of the Data Centre and the Cable Landing Station.
- Work closely with the Operations team to raise all the required PRs and also be the focal point of contact with procurement for all DC requirements.
- Manage all vendor contracts to ensure service delivery are in line with the agreed SLA.
- Track and report on adherence to scheduled maintenance by operations team and vendors for DC & CLS infrastructure
- Maintain records of all maintenance and incidents both in hard copy and scanned copies on sharepoint.
- Ensure availability of a 12month maintenance schedule and management of a detailed maintenance plan
- Accountable for financial activities such as detailed bottoms up budget generation and ongoing forecasts.
- Work closely with support services to ensure all site requirements in terms of consumables and supplies are maintained onsite with adequate buffers.
- Prepare and submit to DCOM for review, weekly and monthly DC management update reports covering all operations and incidents
- Work closely with operations team and support services to coordinate fuel ordering and supply to ensure DC always has adequate stocks.
- Manage and maintain the Data Centre store and spares, ensuring return/replacement of spares are done as at when due.
- Provide other engineering supports to DC operations staff as may be required from time to time.
- Participates in Engineering/ technical sessions aimed at Data Centre process improvements.
- Performing other duties as requested by the Data Centre Manager /GM Data Centres.
Qualifications, Skills & Competencies
- A good Bachelor’s Degree in Engineering, Computer science or related field is required
- At least seven (7) years’ relevant experience, with three (3) years in data center operations
- ITIL Certification will be an added advantage
- Demonstrated experience with DC Operations
- Knowledge of Power, mechanical/cooling systems, and security systems will be an advantage
- Proficiency in the use of Microsoft office tools and presentation skills
- Excellent IT operations process management knowledge
- Demonstrated ability to be a part of 24X7 support teams
- Excellent verbal and written communication skills.
Demands of the Job:
- Ability to work extended hours.
Application Closing Date
Not Specified.
Apply Now
Job Features
Job Category | Administration/ Office/ Operations |