Job Title: Ticketer / Customer Service Officer
Locations: Abuja / Uyo – Akwa Ibom and Lagos
Responsibilities
- Calculate expenses, write and sell ticket to passengers.
- Provide good customer service.
- Rebook tickets and other arrangements.
- Check and validate all passenger payments for tickets/luggage and issue boarding pass.
- Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
- Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
- Ensure all customer cargo are properly tagged for safety and security purposes.
- Handle boarding announcements and communication of other exceptions promptly to all passengers.
- Ensure feedback is communicated to customers within agreed and set timelines.
- Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error free and well-informed interactions.
- Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
Requirements
- Candidates should possess a Bachelor’s Degree / HND in relevant fields.
- 2 – 4 years work experience in a related company.
- Ability to make accurate bookings for customers.
- Excellent communication skills.
- Strong interpersonal skills.
- Pleasant and trustworthy.
- MS Office familiarity.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Deadline: March 31, 2023
Job Features
Job Category | Customer Care |