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Full Time |
Lagos |
Posted 2 years ago |
Job Title: Customer Support Specialist
Location: Ilupeju, Lagos
Job type: Full Time
Career level: Mid Level
About the job
- The Customer Support Specialist will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
- They love to talk and understand the value of good communication skills.
- Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
- Problem-solving also comes naturally to customer care specialists.
- They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
Key responsibilities
- Answering questions about products’ details, the company and issues with account for the customers.
- Assisting customers with technical issues experienced on the app or website and escalate any issue(s) to the appropriate unit.
- Receiving Inbound calls and resolving queries via mails, CRM and via all available platforms/channels.
- Making Outbound follow-up calls to sales leads and persuade potential customers to complete and submit their application
- Responsible for the overall management of all strategic and operational customer onboarding and relationship activities.
- Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.
- Take ownership of the management of the Telesales and Customer Experience function of the business.
- Drive increased revenue and profit to achieve the Company’s ambitious growth.
- Working to stringent targets, the job holder will be required to adopt a professional and knowledgeable approach to each new business call.
Your Profile
- 1 – 2 years of working experience in a similar role with a startup, finance, investment banking or private equity firm
- Proven track record of personal, academic and professional achievements
- Ability to work in an independent, structured and goal-oriented manner
- Ability to adapt to new challenges in a dynamic and fast-paced environment while multitasking is of utmost importance
- Ability to prioritize deliverables and meet demanding deadlines
- Fluency in English.
Benefits and perks
- Coaching opportunities and learning Financial Technology from the best
- Join a young, passionate, hungry, and growing team of entrepreneurs & facilitators
- Regular get-togethers like team events, etc.
- Flexible working hours and offsite work arrangements
- Pension, life, and health insurance schemes
- High degree of autonomy, flat hierarchy, open communication, and get shit done attitude.
Application Closing Date
Not Specified.
Apply Now
Note: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Features
Job Category | Customer Care |