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Contract |
Lagos |
Posted 1 year ago |
Job Title: Resolution / Service Manager (Telecommunications)
Location: Lagos
Employment Type: Contract
Job Responsibilities
- Develop and implement strategies to ensure effective and efficient resolution of telecommunication service issues.
- Lead and supervise a team of Network telecommunication executives in identifying and resolving telecommunications service issues.
- Develop and implement service plans to ensure customer satisfaction.
- Work closely with cross-functional teams to ensure timely and effective communication of service issues and resolutions to customers.
- Establish and maintain strong relationships with customers, vendors and other stakeholders to ensure service level agreements are met or exceeded.
- Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate
- Monitor and report on key performance indicators and service level agreements, making recommendations for improvement where necessary.
- Manage and coordinate the delivery of training and development programs for the team to improve their technical skills and performance.
- Ensure compliance with company policies, procedures and guidelines, and applicable laws and regulations.
- Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
- Continuously assess and improve processes to optimize service delivery and increase efficiency.
- Other responsibilities as reasonably assigned by the company.
Required Qualifications
- Minimum of HND in Computer Science or a related field.
- 5+ years of experience in network administration and leadership roles.
- At least 5 years of experience in telecommunications or Fiber Optics.
- CCNA or equivalent technical qualification.
- Strong problem-solving, critical thinking, and decision-making skills.
- Excellent communication skills, with the ability to explain complex technical information in a clear and concise manner to team members and stakeholders.
- Experienced and conversant in Service Level Agreements and Operational Schedules.
- A good working knowledge of TCP/IP.
- Ability to prioritize and meet deadlines in a fast-paced environment.
- Strong attention to detail and ability to maintain accuracy in a high-pressure environment.
- Demonstrated ability to drive change and innovation.
- Ability to work independently and as part of a team, and to establish and maintain effective working relationships with a variety of internal and external stakeholders.
Apply Now
Deadline: April 29, 2023
Job Features
Job Category | Manager |