View Jobs at Interswitch Group |
Permanent |
Lagos |
Posted 1 year ago |
Job Title: Service Operations Executive
Location: Lagos, Nigeria
Department: Group Core Operations
Employment type: Permanent
Job Description
- To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.
Key Responsibilities
- Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services;
Functional Responsibilities
- Settlement Computation and Collation
- Switched transactions settlement
- Processed transactions billing
- Services/Network billing
- Settlement Adjustment
- Settlement Representment
- Exception Investigation and resolution/escalation
- Ensure disputes to be settled daily are settled accordingly
- Identify exceptions to the above, investigation and resolve/escalate:
Dispute Operations:
- Arbitration
- Arbitration Billing
- Pre-arbitration
- Chargeback processing
File Processing:
- Card Scheme clearing file processing (Mastercard, Visa, Discover, Amex, JCB etc)
- Card file processing
- Routine Report Delivery
- Daily Settlement Reports (Details and Summaries)
- Daily Card Management Reports (Card balance, statement, Activity reports)
- Periodic Analytical reports i.e: Weekly, Monthly or Quarterly (QOC, QMR, CBN Data etc)
- Ensure delivery of Daily Dispute Reports (Details)
- Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency
- Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency
Specialized Services:
- Airtime Stock Balance monitoring and reconciliation reporting
- Airtime Stock procurement and top up confirmation
- Agent registration
- Agency Network Virtual account top up
- Agent Details update management
- Mobile Platform Business Reversal Settlement Advice
Service Desk:
- Case Resolution
- Administration
- Self-Management
- Productivity Management
- Performance management
- Knowledge Acquisition and utilization
Requirements
Educational Qualification and Experience
- Candidates should possess a B.Eng / B.Sc. Degree
- Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage
- Experience (Number of relevant years): 0 – 2 years
Apply Now
Deadline: May 23, 2023
Job Features
Job Category | Executive / Management |