View Jobs at Elevation Professionals |
Full Time Permanent |
Lagos |
Posted 1 year ago |
Job Title: Billing Support Engineer
Location: Lagos
Employment Type: Full-time
Industry: Telecom/ ISP
Role Category: Operations, Automation, Telecom Billing Domain
Employment Type: Permanent Job, Full Time
Job Description
- Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications)
- Technical Expertise & Hands-on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing
- Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
- Provide end-to-end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
- Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
- Provide support to the Customer Operations team, Internal Users, Revenue Assurance and Business needs
- Analysis of Events / Renewals/Services/System in error, provide workaround solutions
- Overall knowledge of the E2E application, systems & solutions for their application suite.
- Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
- Accountable for meeting & improving SLA & KPIs for their application suite.
- Responsible for driving down the incidents, problems, trouble tickets, service request trends, configurations, automation, Small Development, and backend fixes.
- Support on work allocation (shifts, rotas)
- Expert in Operational criticality like Backup & restoration, Fraud handling, and Revenue sensitive operations.
Qualification
- Graduate / Post Graduate Degree holder
Experience:
- 4-6 Years of experience in Telecom Billing and Strong in handling backend systems.
Functional Area:
- IT Software – Application Programming, Operations & Maintenance
Key skills:
- Unix / Shell Scripting / SQL / My SQL / ORACLE
Salary
N200,000 (Negotiable).
HOW TO APPLY
Interested and qualified candidates should send their CV (Ms Word or PDF Only) to: [email protected] using the Job Title as the subject of the email.
Deadline: July 5, 2023
Job Features
Job Category | Engineering / Technical |