View Jobs at 7Eleven Consultancy Services |
Full Time |
Lagos |
Posted 1 year ago |
Job Title: Customer Care / Purchasing Officer
Location: Ketu, Lagos
Employment Type: Full-time
Responsibilities
- Manage customers’ enquiries on orders, deliveries and products
- Provide delightful customer experience through email, phone, messaging and social media touch-points
- Monitor and follow up on customers’ feedback, requests, claims and delivery requirements
- Process daily customer orders by ensuring that sufficient stocks are in store and purchasing regularly from designated suppliers
- Liaise with customers and suppliers on out-of-stock arrangements, returns and exchanges of defects or damaged products
- Manage and update online store inventory
- Monitor the daily delivery status of the delivery teams, for customer service interventions, when necessary
- Coordinate the operations team in the daily warehouse activities, i.e. picking, checking and packing of items, when necessary
- Assist in product listing, orders’ fulfilment and shipping arrangement on company’s e-commerce platforms.
- Any other administrative work as assigned by the Operation Manager / General Manager.
Requirements
- Candidates should possess relevant qualifications with 2 – 4 years relevant work experience.
Salary
N100,000 – N120,000 Monthly.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: August 5, 2023
Job Features
Job Category | Customer Care |