View Jobs at Dreamworks Global Logistics |
Full Time |
Lagos |
Posted 1 year ago |
Job: Customer Service Supervisor
Location: Lagos
Job Responsibilities
- Handling Outbound and Inbound calls from customers.
- Providing information and resolving customers on complaints regarding specific products as well as services.
- Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
- Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
- Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries – in a patient and calm manner through all service channels.
- Interpret and accurately communicate our terms and conditions of service where and when applicable.
- Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.
- Enter details of every contact in the system as required, obtain new customers.
- information and update existing customer details on the CRM.
- Ensure deliverables are met within ascribed SLA timeframe.
Job Requirements
- Minimum of Bachelor’s Degree or HND in any relevant discipline
- Minimum of two (4) years cognate experience in Customer Service/ Care.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Deadline: September 10, 2023
Job Features
Job Category | Customer Care |