View Jobs at Sun King (Formerly Greenlight Planet) |
Full Time Permanent |
Lagos |
Posted 1 year ago |
JOB TITLE: Business Systems Associate – Technical
JOB LOCATION: Lagos
Department: Operations
JOB DETAILS:
- The Business Systems Associate will aid in developing, testing, documenting, and troubleshooting of various business systems and tools as part of Sun King’s Programs Team.
- Other duties of the role include interacting with vendors, preparation of technical end-user documents, and creating and dissemination of training materials to internal staff for these systems, tools, and automation you’ll work on.
- There will be a heavy emphasis on working with end users from different Sun King Teams across several markets, so communication is key for this role.
Responsibilities
What you would be expected to do:
- Provide timely technical support for users and work with them to solve existing problems.
- Work with end-users to look for solutions to issues that may arise using the various tools available.
- Day-to-day monitoring and maintenance of current systems and solutions.
- Develop and provide training and technical documentation for users from various departments.
- Work with vendors in the process of troubleshooting escalated incidents.
Requirements
You might be a strong candidate if you:
- Have Bachelor’s Degree or its equivalent in Computer Science or related field
- Have basic experience working with various business system and tools.
- Have At least 2 year of ICT or similarly technical work experience, with a proven track record of maintaining and troubleshooting different systems and tools.
- Are fluent in both written and spoken French is an advantage (not a must).
- Are proficient in scripting technologies to automate monitoring and streamline system operations.
- Are experienced in root-cause analysis and implementing preventive measures.
- Have good communication skills and you are able to explain complex data flows in a simple manner.
- Have proven experience working and/or administering the following types of systems: a CRM, ERP, Call Centre software, Ticketing and Automation software.
- Have knowledge or experience with SMS gateways and other operational tools including Google Sheets and Google Apps Script would be an added advantage.
- Are able to establish and maintain effective relationships with people from different departments.
- Passion for learning.