View Jobs at 3Line Card Management |
Internship |
Lagos |
Posted 1 year ago |
We are recruiting to fill the position below:
Job Title: Technical Support Engineer (Intern)
Location: Lagos
Employment Type: Full Time
Job Summary
Responsible for managing and supporting of the payment platforms to ensure availability, stability, reliability of the platforms, ensure minimum downtime and timely resolution issues when escalated or spotted internally.
Also, be involved in process documentation and monitoring application performance metrics.
Job Description / Responsibilities
Proactive monitoring of processes and transactions leading to the identification potential glitches
Responsible for the availability, stability, reliability and operation of systems by monitoring, maintaining, supporting, and optimizing production systems and services when required
Effective use of database querying languages and tools e.g., SQL Server, MySQL, etc. to develop queries and reports to analyze business process data for key management decision-making
Payment terminal (POS) configuration and support
To provide technical support to new and existing partners during and post integration as well ensure their seamless usage of the platforms and solutions
Track issues and work with component teams especially the application development team for timely resolution of system glitches and downtimes, release of fixes and deployment upgrades to existing solutions
Take ownership of incidents, follow them through, ensure timely resolution and prompt feedback
Maintain support documentation and job cards on new solutions and constantly updating the existing ones to serve knowledge base for new and existing team members.
Job Requirements
HND or B.Sc certification relevant to the role.
0 – 1 year experience
Technically skilled to manage and support digital payment platforms and applications
Strong knowledge of mobile, web and POS applications.
Advanced proficiency in problem solving and ability to investigate and address application issues
Intermediate knowledge of database querying languages, especially MS SQL and MySQL
Basic knowledge of ISO 8583 messaging and financial (cards) transactions process flows
Ability to understand business requirements and translate them into technical requirements.
Ability to keep up with innovations in application design.
Good communication and interpersonal skill.
Ability to multi-task with excellent work ethics and time management skill
Good knowledge of customer/end user support and relationship management.
Salary Range
N50,000 – N100,000 / month.
Application Closing Date
31st August, 2023.
How To Apply
Interested and qualified candidates should send their CV / Resume to: [email protected] using the Job Title as the subject of the mail.
Deadline: August 31, 2023
Job Features
Job Category | Technical Support Engineer |