View Jobs at Indojaya Service Limited |
Full Time |
Ikeja Lagos |
Posted 1 year ago |
JOT TITLE: Loan Recovery Officer
JOB LOCATION: Ikeja, Lagos
JOB DETAILS:
- Contacting Delinquent Borrowers: Initiate contact with borrowers who have missed payments or defaulted on their loans. This may involve making phone calls, sending letters, or using other communication methods.
- Negotiating Repayment Plans: Work with borrowers to establish repayment plans that are realistic and manageable based on their financial situation. This may include negotiating interest rates, loan terms, and payment schedules.
- Providing Information: Explain loan terms, conditions, and consequences of default to borrowers, ensuring they understand their obligations and the potential impact on their credit history.
- Recording and Documenting: Maintain accurate records of all communications and interactions with borrowers. Document payment agreements and any changes made to the repayment plans.
- Reporting: Prepare regular reports on the status of loan recoveries, including the progress of collections efforts and any accounts that require special attention.
- Customer Service: Maintain a professional approach when dealing with borrowers. Address their concerns and inquiries while working to find mutually acceptable solutions.
- Performance Targets: Meet or exceed performance targets and collection goals set by the organization, which may include achieving specific recovery percentages or reducing the number of delinquent accounts.
- Documentation Verification: Verify the accuracy and completeness of loan documentation, ensuring that all loan terms and conditions are correctly recorded.
- Team Collaboration: Collaborate with colleagues, including credit analysts and legal teams, to assess and address complex or high-value loan recovery cases.
- Customer Feedback: Gather and provide feedback to the organization based on borrower interactions to help improve loan origination and collection processes.
Qualifications:
- Candidates should possess minimum of OND in any field(Or be about to finish the OND)
- Ability to be articulate and speak with confidence
- Experience in working with targets and tight deadlines (Optional)
- Excellent communication and people skills
- Apt in negotiating and persuading
- Ability to be polite and compassionate without lacking confidence
- An android phone with at least 4GB RAM is very essential.
How to Apply
Interested and qualified candidates should forward their CV as an email, using the JOB TITLE as subject of the mail to [email protected]
NB: Selected Candidates must be willing to resume immediately.
Deadline: January 2, 2024
Job Features
Job Category | Loan Recovery Officer |