View Jobs at Outsource - Omni Channel |
Internship |
Lagos |
Posted 7 months ago |
We are recruiting to fill the position below:
Job Title: Customer Service Representative Intern
Location: Surulere, Lagos
Employment Type: Internship
Job Description
- We are looking for skilled and enthusiastic Intermediate Customer Service Representatives to join our dedicated team. As an Intermediate Customer Service Representative, you will play a crucial role in ensuring our customers receive outstanding support and assistance.
- You’ll interact with customers via [phone/email/chat], addressing inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities
- Respond to customer inquiries via [phone/email/chat] in a timely and professional manner.
- Identify and assess customer needs to provide appropriate solutions and assistance.
- Resolve customer issues and escalate complex problems to the appropriate department.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with cross-functional teams to improve customer satisfaction and service efficiency.
- Stay informed about product updates, promotions, and company policies.
Requirements
- Candidates should possess an OND, HND, or Bachelor’s Degree with 1 year experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Empathetic and customer-focused approach.
- Familiarity with Ms word, Exxcel, Power Point software/tool.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Perks and Benefits
- Salary and performance-based bonuses.
- Ongoing training and professional development opportunities.
- Opportunities for career advancement.
Application Closing Date
29th February, 2024.
HOW TO APPLY
Interested and qualified candidates should submit their Resume to: [email protected] using “Intermediate Customer Service Representative”as the subject of the email.
Note: Applicant MUST reside in Surulere andd environs.
Deadline: February 29, 2024