View Jobs at Blu Atlantic Hotel |
Full Time |
Lagos |
Posted 4 months ago |
We are recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors.
Requirements
- Candidates should possess OND / B.Sc Degrees with 1 – 5 years relevant work experience.
Application Closing Date
30th June, 2024.
HOW TO APPLY
Interested and qualified candidates should send their CV / Resume to: [email protected] , [email protected] and cc: [email protected] using the Job Title as the subject of the mail.
Deadline: June 30, 2024
Job Features
Job Category | Front Desk Officer |