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Contract |
Lagos |
Posted 2 months ago |
We are recruiting to fill the position below:
Job Title: Retail Success Associate
Locations: Oshodi, Ifako- Ijaye & Mushin – Lagos
Employment Type: Contract
Reponsibilities
- Identification and onboarding of buyers in a specific geographical cluster.
- Assist buyers with setting up and navigating the platform.
- Training buyers on how to use the platform.
- Buyer account management.
- Coordinating issue escalation and resolution on behalf of buyers.
- Supporting buyers with order placement and delivery coordination.
- Collecting feedback/data on app usage, bugs, improvements required etc.
- Communicating new features to buyers.
- Identify ways of improving buyer onboarding, support and account management processes.
- Develop relationships with new and existing buyers as well as ensure satisfaction with the platform.
Requirements
- ND or equivalent in business, Marketing or related experience within a similar role.
- 2+ years’ experience in a client service/support/success role (experience in client services in an ecommerce provider is a plus).
- Knowledge of the FMCG industry is a plus.
- Effective communication skills at organizational levels, including written, oral and presentation skills.
- Experience and knowledge of ecommerce is a plus.
- Proven ability to develop and maintain strong client relationships.
- Must be assertive, detail-oriented and self-directed.
- Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
Application Closing Date
19th September, 2024.
Deadline: August 19, 2024