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Contract |
Lagos |
Posted 2 months ago |
We are recruiting to fill the position below:
Job Title: Telesales Officer
Location: Victoria Island, Lagos
Employment Type: Contract
Contract Duration: 3 months
Work Mode: Hybrid
Reponsibilities
- Build and maintain positive relationships with assigned customers through regular phone calls, emails, and chats.
- Proactively reach out to customers via outbound calls to introduce and upsell our products and services tailored to their specific needs.
- Conduct in-depth needs assessments to understand customer pain points and identify how our product can provide solutions.
- Build strong relationships with potential customers and become a trusted advisor.
- Exceed assigned sales targets and Key Performance Indicators (KPIs).
- Maintain accurate records of all customer interactions.
- Proactively identify customer needs and challenges, offering solutions to ensure satisfaction.
- Onboard new customers and guide them through product setup and adoption processes.
- Monitor customer health and identify potential churn risks, taking steps to mitigate churn and ensure retention.
Requirements
- Bachelor’s Degree in Business / Marketing, or a related field.
- Proven experience in telesales, customer success, or a related role.
- Experience in onboarding and guiding new customers through product setup.
- Knowledge of upselling and cross-selling techniques.
- Proven ability to exceed sales targets and KPIs.
- 2 years experience.
Application Closing Date
17th August, 2024.
Deadline: August 17, 2024
Job Features
Job Category | Tele Sales Agent |