View Jobs at Moniepoint Incorporated |
Full Time |
Lagos |
Posted 2 months ago |
We are recruiting to fill the position below:
Job Title: Customer Success Officer
Locations: Ikorodu and Sangotedo, Lagos
Employment Type: Full-time
Responsibilities
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualifications
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Residence in proximity to Sangotedo and Ikorodu, Lagos (would be cool if you include your address on your CV).
Application Closing Date
Not Specifed.
Deadline: July 31, 2024