View Jobs at The People Practice |
Full Time |
Lagos |
Posted 2 months ago |
The People Practice – Our client who offers an innovative solution to the event planning and design industry is recruiting to fill the position below:
Job Title: Community Manager
Location: Lagos
Employment Type: Full-time
Description
- Our client is looking to hire a Community Manager who will be responsible for ensuring client satisfaction, managing data collection, and fostering relationships with vendors such as venue owners, hall managers, and other stakeholders.
- This role is crucial for maintaining and enhancing the client experience and promoting the organization’s innovative solutions.
Responsibilities
Data Collection and Management:
- Work with venue owners and hall managers to gather comprehensive information about their spaces, including dimensions, features, videos, photos, and availability calendars.
- Guide and support vendors in uploading their hall information, videos, and calendars onto the organization platform.
- Ensure data accuracy and completeness, regularly updating and maintaining vendor information in the system.
- Generate reports on vendor engagement and data quality, presenting findings to the management team.
Client Success Management:
- Serve as the primary point of contact for clients, ensuring their needs are met and they are satisfied with the organization’s services.
- Conduct onboarding sessions for new clients, providing training and support on using the organizations’ visualization tools.
- Monitor client usage and feedback, addressing any issues or concerns promptly and effectively.
- Develop and implement strategies to improve client engagement and retention.
Vendor Relationship Management:
- Establish and maintain strong relationships with venue owners, hall managers, and other key vendors.
- Negotiate contracts and agreements with vendors to ensure favorable terms for the organization and its clients.
- Coordinate with vendors to ensure seamless integration of their services with the organizations’ offerings.
- Assist vendors with onboarding, providing training and support to maximize their use of the platform.
Community Building:
- Develop and execute strategies to build and nurture a community of clients, vendors, and other stakeholders.
- Organize and host events, webinars, and other activities to foster community engagement and promote the organization’s brand.
- Create and manage online forums, social media groups, and other platforms for community interaction and support.
Collaboration and Communication:
- Work closely with the sales, marketing, and product teams to ensure alignment and consistency in client communications and strategies.
- Provide feedback and insights from clients and vendors to inform product development and improvements.
Qualifications
- Bachelor’s Degree in business, Marketing, Communications, or a related field.
- Minimum of 3-5 years of proven experience in customer/community management, or a similar role, preferably in the event planning or design industry.
Must have Skills:
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients and vendors
- Proficiency in CRM software and data analysis tools.
- Excellent organizational and multitasking abilities.
- A proactive and problem-solving mindset.
Application Closing Date
16th September, 2024.
Deadline: September 16, 2024
Job Features
Job Category | Community Manager |