View Jobs at Prime Valor Consulting |
Full Time |
Lagos |
Posted 2 months ago |
They are recruiting to fill the position below:
Job Title: Customer Service / Front Desk Officer
Location: Apapa, Lagos
Employment Type: Full-time
Responsibilities
Client Interaction and Support:
- Attend to client enquiries promptly and effectively.
- Follow up with clients and teams on requested services to issue proforma invoices.
- Align with clients on contract status before and after execution.
Operational Efficiency:
- Collate service requests from clients and team members (Haulage, Export, Import).
- Coordinate with teams on execution plans and provide real-time updates to clients.
- Analyze requests to identify trends, inefficiencies, and opportunities.
Customer Complaint Resolution:
- Handle customer complaints, provide appropriate solutions, and ensure resolution within time limits.
- Keep records of customer interactions, process accounts, and file documents.
Relationship Building:
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Engage clients for satisfaction levels during and after contract completion.
Front Office Management:
- Manage the front office, ensuring efficient and professional operations.
Requirements
- Interested candidates should possess an OND in relevant fields with 2 – 5 years work experience.
Salary
N100,000 – N150,000 per month.
Application Closing Date
30th July, 2024
HOW TO APPLY
Interested and qualified candidates should send their CV and cover letter to: [email protected] using the job title as subject of the email.
Deadline: July 30, 2024