View Jobs at Washryte |
Full Time |
Lagos |
Posted 2 months ago |
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lekki, Lagos
Employment Type: Full-time
Job Summary
- As a Customer Service Representative, you are responsible for managing customer queries and complaints, and overseeing product/service development procedures to ensure that products meet quality and efficiency standards.
- You are also responsible for working with clients to ensure the final products meet their needs and requirements.
Job Roles / Responsibilities
- Manage large amounts of incoming phone calls and messages.
- Identify and assess customers’ needs to achieve satisfaction.
- Respond promptly to customer inquiries.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Prompt response to customers’ complaints or laundry mixup.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions/alternatives within the time limits and follow up to ensure resolution.
- Maintain confidential records of customer interactions, process customer accounts and file documents.
- Conduct frequent customer surveys to understand better ways of serving our esteemed customers better.
- Follow communication procedures, guidelines and policies.
- Devise, improve, and review new specifications and procedures for our services.
- Inspect and confirm customers’ final orders by comparing it to the requirements, and approve or reject the final outcome.
- Confirm laundries and inspect the quality of wash and fold, wash and iron and drycleaning.
- Advise management on recent trends in customer service.
Education & Experience
- Candidates should possess B.Sc Degrees in any field with 2 – 3 years proven relevant work experience in Customer Service/Support.
- Customer Service attitude.
- Experience working in a laundromat or hospitality sector is an added advantage.
Skills / Physical Competencies:
- Excellent interpersonal and active listening skills.
- Excellent Communication Skills and a strong command of the English language.
- Keen Attention to Detail.
- Conflict Management Skill
- Multitasking skills and good organizational skills.
- Ability to work calmly under high-stress situations.
- Leadership Skills
- Management Skills
- Presentation Skills
- Reporting Skills
- Problem Solving Skills
- Data Management
- Negotiation Skills
- Team Management
- Time Management.
Behavioural Competencies:
- Integrity
- Fairness
- Confidentiality
- Ability to be resourceful and proactive when issues arise
- Professional attitude and appearance
- Consistency
- Resilience
- Independence
- Adaptability.
Quality / Technical Competencies:
- Proficiency in Microsoft Office Suite.
- Proficiency in the use of Customer Relationship Management (CRM) software.
- Customer Retention Management.
Application Closing Date
7th August, 2024.
HOW TO APPLY
Interested and qualified candidates should send their Resume & Cover Letter (as the body of the email) to: [email protected] using the Job Title as the subject of the mail.
Note: For proximity, candidates residing between Lekki – Jakande and Lekki – Ogudu axis are preferred and will be considered.
Deadline: August 7, 2024