View Jobs at OluDidIt |
Full Time |
Abuja Lagos |
Posted 2 months ago |
We are recruiting to fill the position below:
Job Title: Customer Satisfaction Representative
Locations: Abuja (FCT) and Lekki – Lagos
Employment Type: Full-time
Role Overview
- We are seeking highly skilled and customer-focused Customer Satisfaction Representatives to join our teams in Abuja and Lagos.
- As the first point of contact for our customers, you will be responsible for ensuring their satisfaction with our products and services, resolving issues promptly, and providing exceptional customer experiences.
Responsibilities
- Manage customer inquiries via phone, email, and in-person
- Process orders and requests efficiently and accurately
- Provide detailed product information and resolve customer complaints
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to resolve customer issues and improve processes
- Meet and exceed customer satisfaction targets and performance metrics
Requirements
- Bachelor’s Degree in any field
- Completion of the National Youth Service Corps (NYSC) program
- At least 3 years of experience in customer service or a related field
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficient in Microsoft Office and CRM software
- Strong analytical and time management skills
- By requiring 3 years of experience, we are looking for candidates with a higher level of expertise and a proven track record of success in customer service roles.
Salary
N150,000 – N200,000 monthly.
Application Closing Date
30th August, 2024.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using their locations (Abuja or Lagos) as the subject of the mail.
Note
- Only candidates who have completed their NYSC program will be considered.
- Candidates must be willing to work in either Abuja or Lagos, depending on business needs.
Deadline: August 30, 2024