View Jobs at Mkobo Microfinance Bank |
Full Time |
Lagos |
Posted 2 months ago |
We are recruiting to fill the position below:
Job Title: IT / Operations Assistant
Location: Lagos
Employment Type: Full-time
Responsibilities
- Provide technical assistance to staff on hardware and software issues
- Install, configure, and troubleshoot hardware and software
- Monitor and maintain computer systems and networks
- Set up accounts and user profiles
- Provide system administration and maintenance
- Respond to and diagnose technical hardware and software issues
- Follow up with users to ensure their technical issues have been resolved
- Support the implementation of new solutions or applications
- Allocating IT asset to each staff based on need and requirement.
- Tracking, tagging of IT assets, Record in stock register & Database.
- Maintaining repair and maintenance records
- Managing stocks of equipment, consumables and other supplies
- Assess system performance and recommend improvement
- Performing electrical safety checks on the company’s computer equipment.
- Manage installations, upgrades and configurations of hardware and software
- Provide support and guidance to stakeholders via help desk, including procedural documentation and relevant reports
- Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
- Walk colleagues or clients through steps to help them resolve their technical problems, Repairing and replacing equipment as necessary, repairing equipment and replacing parts
- Supporting the roll-out of new applications.
- Planning and undertaking scheduled maintenance upgrades
- Maintaining records of software licences
- Work with end users to identify and deliver required PC service levels.
- Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
- Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
- Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
- Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
- Monitor and test PC performance and provide PC performance statistics and reports.
- Construct, install, and test customized configurations based on various platforms and operating systems.
- If necessary, liaise with third-party support and PC equipment vendors
Qualification and Experience
- Associate’s or Bachelor’s Degree in Computer Science or a related field
- BSc / BA in Computer Science, IT or a relevant field
- 1+ years of experience in a technical support role
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Managed Hosting Providers
- Experience with system installation, configuration and analysis
- Enthusiasm for continual learning
Knowledge:
- Working Knowledge and expertise with a variety of software, hardware and applications, In-depth knowledge of hardware and software.
- Thorough knowledge of networks and cloud computing
- Knowledge of data protection operations and legislature
- Keen interest and knowledge of Fintech.
Application Closing Date
Not Specified.
Deadline: August 30, 2024
Job Features
Job Category | Operations Assistant |