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Part Time |
Lagos |
Posted 3 years ago |
JOB TITLE: Customer Service Agent (Part-Time)
JOB LOCATION: Lagos
JOB DETAILS:
Responsibilities:
- Maintain a positive, empathetic and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicate with customers through online portals/systems
- Acknowledge and resolve customer complaints.
- Serve as product expert to support customer needs
- Process orders, forms, applications, and requests.
- Keep records of customer interactions, transactions, comments and complaints.
- Communicate and coordinate with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Provide amazing customer service!
Requirements:
- Fluent in English, both written and spoken.
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms
- 1-2 years of experience in Customer Support
- Experience in handling E-commerce/Saas businesses is a plus
- Experience working remotely is a plus
- Have handled customer support needs of US/UK clients
- Has great problem solving skills
- Have experience working on various CRM systems (Zendesk,Gorgias,LiveChat,LiveAgent,Cartloop)
- Can work with minimum supervision
- Open to working part-time shifts
- Has a conducive remote working environment
- Has a stable internet connection, hardware and power – with backups in case of outages
- Amazing personality!
Job Features
Job Category | Customer Care |