View Jobs at Accion Microfinance Bank Limited |
Full Time |
Lagos Ogun Oyo |
Posted 3 years ago |
JOB TITLE: Customer Service Officer
JOB LOCATION: Lagos, Oyo and Ogun
JOB DETAILS:
- Ensure full understanding of all Bank products and effectively explain product benefits and features to clients
- Ensuring pro-active service to customers by adhering to Bank?s standard customer service delivery turn-around time
- Managing customer inquiry with regards service points within the branch where clients can be serviced through accounts opening packages, savings passbooks, cheque books, customer statements etc.
- Maximising Customer Satisfaction by ensuring quick and professional service and complaint management
- Ensuring clear and logical queue management
- Effectively engage clients to educate them on all products and cross sell services and products as required.
- Ensure proper customer account opening documentation and filing
- Handling customer complaints and servicing customers? inquiries.
- Ensure optimal banking hall quality through keeping it organised, clean and optimal display of marketing materials and signage, correct information on foreign exchange signboard.
- Cross sell to existing customers in- and outside branch.
- Maximise customer satisfaction.
- Work together with other branch departments as one team to deliver the exceptional performance of the whole branch.
Qualification & Experiences
- A minimum of BSc or HND in Mass Communication, Business, Banking & Finance, Accounting, Economics, and / or related fields.
- Must have completed NYSC
Key Performance:
- Strong interpersonal skills
- Independent worker; honest and of high integrity
- Communication and Presentation
- Business Awareness / Achieving business performance
- Planning and Organisational skills
Required Knowledge:
- Complaint management
- Standard Computer skills
APPLY NOW
Deadline: May 28, 2021
Job Features
Job Category | Customer Care |