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Permanent |
Lagos |
Posted 3 years ago |
JOB TITLE: Manager, Financial Planning – Management Reporting
JOB LOCATION: Golden Plaza, Lagos
Employment Status: Permanent
Departmet: Financial Planning
Unit: Not Specified
JOB DETAILS:
Core Purpose of The Job
- Prepare, analyze, review and report MTNN financial and operational performance to Management and Stakeholders.
Job Summary
- To prepare, analyze, review and report MTNN financial and operational performance to Management and Stakeholders.
- Ensure less than 5% customer churn on managed accounts.
- Constant analysis of Managed customer database for Revenue and Debt management
- Work with product, UAT and support teams to validate new products, new systems and upgrades.
Job Description
- Generate relevant reports as required by the business.
- Ensure QA and prompt invoice delivery.
- Ensure resolution of ALL service provisioning and sales support PPPs items.
- Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
- Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
- Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Job Condition:
- Normal MTNN working conditions.
Minimum Qualification
- BA, B.Ed, B.Sc or Other
Experience & Training:
- 6 – 13 years’ experience which includes:
- Ensure QA and prompt invoice delivery.
- Ensure resolution of ALL service provisioning and sales support PPPs items.
- Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
- Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
- Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Apply Now
Deadline: June 10, 2021
Job Features
Job Category | Consulting / Business Strategy/ Planning, Manager |