View Jobs at AnneMarthas |
Part Time |
Lagos |
Posted 3 years ago |
JOB TITLE: Front Desk Officer / Customer Services Representative
JOB LOCATION: Lagos
Slots: 2
JOB DETAILS:
- Our customer service representative helps our clients resolve their complaints and respond to all enquiries. They give customers information about our products and services, take orders, and process returns.
Responsibilities
- Maintain a positive, empathic, and professional attitude toward customers at all times.
- Treat all customers as equals.
- Respond promptly to customer inquiries via all communication channels.
- Communicate with customers through various channels.
- Keep detailed records of customer interactions, comments and complaints.
- Follow up with aggrieved clients after their complaint is resolved.
- Collaborate with the digital marketing team to draw up email newsletters.
- Ensure optimal customer satisfaction and provide professional customer support.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Follow laid down communication procedures, guidelines and policies.
- Provide accurate, valid and complete information to clients.
Key Requirements
Candidates:
- Should possess relevant qualifications with a minimum of 1 year work experience.
- Must possess relevant qualifications.
- Must display excellent all-round communication skills.
- Must have practical knowledge of the MS Office Suite.
- Must demonstrate empathy, humility.
- Must always put customer satisfaction first.
- Must be tactful, courteous, and possess the ability to quieten irate situations.
- Must display excellent telephone etiquette and be able to hold a decent conversation over the phone, process information received from clients and give accurate responses to clients.
HOW TO APPLY
Interested and qualified candidates should send their Application (Cover Letter and CV as one document in PDF Format) to: [email protected] using the Job Title as the subject of the email.
Deadline: July 9, 2021
Job Features
Job Category | Customer Care, Front Desk Officer |