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Permanent |
Lagos |
Posted 3 years ago |
JOB TITLE: Business Development Manager – Merchant Acquiring
JOB LOCATION: Lagos
Job Type: Permanent
Department: Payment Processing
JOB DETAILS:
- To develop and implement growth opportunities of Interswitch payment solutions and Services within and outside its country of coverage.
- To drive product feature enhancements and service platform optimization that creates unique long-term value for its value chain (customers / shareholders / markets).
- To transform the Interswitch payment offerings across POS, WEB, QR and USSD into a robust digital financial distribution Ecosystem.
- To co-ordinate, manage and support the sales & account management structure with Sales Network (i.e. technical support, advisory services and lead conversion strategies that increases Interswitch’s revenue).
- Grow existing market share, develop, and penetrate new market/ segments through value offerings to key high value and high volume merchant acquiring.
- Growth transaction volume across POS, WEB, QR and USSD channels through channel features and capacity building by working with product, project, developers, and other existing internal resources.
- Ensure service excellence to all acquired merchants and partners by engaging with the service and operations management teams on behave of the customers.
- Identify, research, development, implement, deploy, and manage new business initiatives across all market types to optimize channel usage and business value by owning merchants in these markets and its sub segments.
- Develop intelligent, relevant and world class business documentations for market and merchant engagements as required by all relevant internal stockholders.
- Acquire strategic partnerships that enables access to market and merchant clusters relevant to the business objectives and would contribute to business value both short term and long term.
- Liaise with all relevant stakeholders in the payment ecosystem where required to understand the payment landscape needs.
- Also, ensuring full understanding of the business risks and putting the right model and processes in place to mitigate such risks.
Responsibilities
- Develop strategies and implement same to deepen product penetration and increase product market share in the retail space in Nigeria
- Conceptualize, build business case and pricing models for the POS payment channels
- Find and assess business opportunities in assigned channels and market
- Develop and execute the delivery of an integrated payment Ecosystem around the POS channel
- Analyze and guide sales network on quality leads to generated per product across applicable market sectors
- Establish and maintain excellent working and process operations with matrix teams seamlessly
- Prepare detailed business requirement/ specifications documents of new business initiatives / products features and liaise with relevant shared technology and product teams to deliver product
- Work with the assigned Product/Marketing Team to deliver quality sales kits for the Sales Team
- Screens potential business deals by analyzing market needs, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments
- Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
- Protect Interswitch’s value by keeping information confidential
- Develop a rapport with strategic/key clients, set targets for Sales Network and provide support that will continually improve the business relationship
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Build in-house capacity for integrating Interswitch payment solutions into merchant’s business ecosystem
- Provide Training plans and content for assigned products to be delivered to both inhouse and external clients
- Attend exhibitions to generate sales leads/opportunities that can be converted to sales post-event
- Communicating merchant/market requirements to colleagues internally and work with them to ensure that products are delivered per customer/market requirements and in line with agreed terms
- Identify networking opportunities, target market events and sales events that would provide positive impact to the sales bottom line
- Perform market research and analysis to monitor local environment for the emergence of new market segments and new merchant pool
- Provide feedback from merchants and market feedback to meet market demands and generate product development ideas
- Keep abreast of trends and developments in digital financial services markets, products features, best practices and operational excellence
- Learning what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility, etc
- Post-sales engagement: visiting customers to discuss on how to improve services
- Research possible new sales opportunities within the existing portfolio of key merchants and identify new potential opportunities
- Monitor feedback from customers to measure their satisfaction with company products
- Provide customers and potential customers with useful information regarding the assigned products and services
- Maintain an awareness of sales and other developments amongst competitors and pass off any relevant information to the Sales Network and others as the case may require
- Maintain access to sales tool (CRM) to keep track of leads generated and other relevant information to enable performance to be measured and monitored proactively
- Seek out and onboard strategic partners relevant to market segment and payment channel, that aligns with business strategic objectives
- Manage contract content and customer business requirements and solution expectations
- Manage merchant acquiring per the governance policy in place
- Be aware of all card scheme rules and local regulatory as regards your portfolio and ensure all documentations, models, processes, procedures and services align to reduce exposure and risks
- Understand all cost associated with the business and ensure all assigned portfolios remains profitable and growth is visible Year on Year.
Requirements
- First Degree (preferably in a Business discipline) from a reputable institution
- 5 – 8 years experience in digital financial industry
- In-depth understanding of Business development & Management
- Expertise in Portfolio management.
Apply Now
Deadline: July 22, 2021
Job Features
Job Category | Business Development Management |