View Jobs at Interswitch Group |
Contract |
Lagos |
Posted 3 years ago |
JOB TITLE: Standardization and Blueprinting Representative
JOB LOCATION: Lagos
Department: GMD’s Office – Business Transformation & Excellence
Job type: Contract
JOB DETAILS:
- To ensure all processes and policies are duly documented for Interswitch to ensure we achieve repeatable business and maintain our ISO 9001 standards.
Responsibilities
- Business Process Document and Blueprinting
- Ensure all processes and procedures are documented and approved for staff adoption
- Ensure documents are reviewed and updated as changes and developments occur within Interswitch
- Ensure all Operational Polices are documented and approved
- Ensure Process Awareness is conducted to Guide and direct staff members in the interpretation and application of their processes and policies
- Risk Control
- Support the Team Lead, Standardization & Blueprinting in identifying, assessing and mitigating the risks facing both systems and business processes thereby, minimizing the operational risks
- Liaises with stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimize Interswitch’s ’s exposure to risk
- Process and Continuous Improvement
- Conduct periodic reviews to Identify process improvement opportunities based on current business operations
- Collaborate with the Value Creation Team to ensure process improvements are reviewed and implemented to achieve expected benefits
- Assess and monitor the efficiency and effectiveness of processes and approved documents and refine as necessary
- Self-Development and People Management
- Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications
- Ensure communication lines are open with the Lead, Standardization and Blueprinting for regular one-on-one feedback
- Develop and maintain customer satisfaction rating
Requirements
- First Degree in any discipline from a reputable institution
- Minimum of 1-2 years cumulative relevant working experience
- Basic understanding of Continuous Improvement and Lean Six Sigma
Apply Now
Deadline: July 6, 2021
Job Features
Job Category | Liaison/Public Relations/Arbitrator/Representative |