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Full Time Permanent |
Lagos |
Posted 3 years ago |
JOB TITLE: Telesales Officer
JOB LOCATION: Lagos
Job Engagement: Full-time
Job Type: Permanent
JOB DETAILS:
The Role
You will be responsible for:
- Handling inbound calls in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Developing and managing a portfolio of Key Accounts.
- Achieving monthly sales targets by identifying and developing new customers.
- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
- Coordinating pre-sales and post-sales follow up.
- Achieving and exceeding weekly and monthly KPIs.
- Monitoring market trends and providing regular competitor feedback.
- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
- Supporting the sales team key planning and operations tasks to support the overall objective of the business.
- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
- Building the sales funnel generating leads via cold calling and other lead generation activities.
- Handling incoming queries and building good client relationships.
- Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
- Handing over qualified leads to the sales teams with the objective of closing the sale.
- Maintaining and updating the lead generation database.
- Achieving weekly / monthly targets as set out by the business.
Ideal Profile
- You have at least 1 year experience ideally in Inside Sales, Customer Service or Sales Operations / Support within Consumer industry.
- You have prior experience in dealing with General Trade/ Open Trade.
- You possess solid expertise in Direct Sales and Enterprise Sales.
- Experience within Area Sales would be a strong advantage.
- Experience within Consumer would be a strong advantage.
- You have a proven track record of meeting/exceeding your targets.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are highly goal driven and work well in fast paced environments.
- You are a strong networker & relationship builder.
- You are a self-starter and demonstrate a high level of resilience.
Salary
- N650,000 – N850,000 Per annun.
What’s on Offer?
- Attractive Salary & Benefits
- Opportunity to make a positive impact
- Strong opportunities to progress your career.
Apply Now
Job Features
Job Category | Sales / Business Development |