View Jobs at J3 Holdings |
Full Time |
Lagos |
Posted 2 years ago |
Job Title: Client Experience Executive
Location: Yaba, Lagos
Employment Type: Full-time
Responsibilities
- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive on boarding experience for all new clients.
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Persuade customers to reconsider the rollover of their investments instead of liquidation.
- Investigate and solve customers’ problems, which may be complex or long-standing, that have been passed on by customer service assistants.
- Develop feedback or complaints procedures for customers to use.
- Improve customer service procedures, policies and standards for your organization or department.
- Learn about your organization’s products or services and keep up to date with changes.
- Keep accurate records of discussions or correspondence with customers.
- Conduct studies and research to discover new techniques necessary for improving client experience.
- Source for new business prospects and follow up on referrals from existing clients.
- Ensure that all records of all existing and potential clients are properly maintained and updated.
- Ensure timely communication of information regarding investments to both client and management.
- Ensure effective and timely communication of information to both client and management on any pre-liquidation and post liquidation of investment.
- Ensure that client inquiries are responded to in a timely and professional manner.
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
- Draft client service agreement providing details on scope of service and compensation.
- Provide accurate, valid and complete by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Requirements and Skills
- B.Sc / BA in Business Administration, Marketing or any Finance related field.
- Required experience of 3 – 5 years as a Client Relations Manager or Relationship Manager.
- Gender preference: Female
- Background in customer service industry
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- Excellent interpersonal skills.
- Ability to network and build business relationships.
HOW TO APPLY
Interested and qualified candidates should send their CV to: [email protected] using “Client Experience Executive” the Job Title as the subject of the mail.
Deadline: January 31, 2023
Job Features
Job Category | Executive / Management |