Job Title: Client Service Officer
Job Location: Kwara
Department: Registry
Required Referees: 3
Job Description
- The Client Services Officer is an integral and a vital part of the goal of Landmark University Development Ventures and candidates for this position must be prepared to work in a dynamic and fast-paced professional environment. More broadly, the Client Service Officer is responsible for the following:
- Vast knowledgeability of the string of services offered by the Guest House; · Markets and promotes the Landmark University Guest House and its numerous services to corporate bodies, organized groups and individual;
- Observes, analyses and offer recommendations to management on current market trends of the Guest House, with emphasis on its strengths, weaknesses, opportunities and threats;
- Takes client’s orders and processes for booking and eventual lodging; · Gives weekly report of activities; · Maintains mandatory account documentation in good order.
Specializations Required
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- Interest candidate must possess a minimum of two (2) years’ experience in Customer Service Relations, Private Banking, Broker/Dealer or related field.
- Experience within the tertiary education domain is an added advantage.
- Possession of relevant Bachelor’s degree / HND in Marketing, Business Administration, Finance, Economics and / or related field. Any additional degree is an added advantage.
Other Important Information:
- Proven ability to be Customer-Focused: Consistently delivering high-quality service;
- Ability to meet and overshoot targets;
- Strong relationship management skills;
- Excellent advisory skills to make appropriate recommendations based on client needs and provide advice;
- Sales & Service Orientation: Ability to sell the organization’s products/services, where applicable, and provide clients with a high level of service;
- Ability to efficiently identify client needs and determine how to address them (i.e. whether to resolve them directly or escalate them to another individual/group) · Knowledge of products/services offered by the organization.
- Conflict management skills to resolve issues that may arise.
Job Features
Job Category | Customer Service |